Mack & Associates, LTD., Direct Hire and Flexible Staffing
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Candidate Orientation

Welcome to Mack & Associates, Ltd. We are delighted you are considering using us to assist you in your career search. Our reputation depends on employing quality, professional and loyal temporary employees. We are confident that you will be an asset to our team. The following information can give you a better understanding of what services Mack has to offer you and the policies, procedures and benefits the company employs.

Commitment ~ Prior to accepting an assignment, you will be given a brief summary of the duties required as well as its duration. Once you have accepted, you are expected to fulfill your obligation. Our clients rely upon you to complete their work and we rely on you to represent Mack & Associates, Ltd. in a professional manner. If you plan on scheduling interviews, we ask that you do so before or after business hours. Please discuss your interviewing schedule with your temporary consultant so they can make arrangements with your assignment.

Preparation ~ Upon accepting an assignment, you will be given the name of the company, location, hours, pay rate, contact person and responsibilities. Be sure to arrive promptly to your assignment equipped with a timesheet and a performance review form. Please contact your consultant within 30 minutes of your arrival.

Communication ~ We understand that people become ill and emergencies occur. It is crucial however, that you contact our office or page us at 312.712.0698 as soon as possible if you are going to be late or absent. If you have been absent due to illness and are on an extended assignment, please check in with us daily as to your condition so we can inform our client company.

Attire ~ As a representative of Mack & Associates, Ltd., we ask that you wear professional attire to all assignments unless otherwise stated. Jeans should never be worn unless specified.

Payroll ~ A new timesheet is required for each new assignment. Make sure that the hours submitted for pay, are less any breaks or lunches and are rounded to the nearest quarter hour. Fax your signed timesheet to 312.368.1868 at the end of your assignment or the end of that workweek. To ensure your payroll check is ready on time, we must receive it by 6pm Friday. Checks will be available for pickup every Wednesday after 1pm. A timesheet and performance review will be included in every pay envelope and copies are available on our web site. You will need Adobe Acrobat Reader in order to view these files. Free downloads are available on the web.

Performance Reviews ~ As part of our new withHonors Employee Rewards Program, you are able to earn points based on weekly performance reviews. You must submit a review to your supervisor, along with your timesheet, at the completion of each assignment or at the end of every week during a long-term assignment. Due to the newness of this program, we're asking you to remind our clients of the importance of these reviews... remember each review can equal money in your pocket! A new performance review is included in your weekly paycheck and copies are available on our web site You will need Adobe Acrobat Reader in order to view these files. Free downloads are available on the web.

withHonors ~ withHonors reward points are our way of thanking you, our Flexible Employee. We've developed this program with American Express Incentive Services not only to reward our flexible employees for their hard work but also because it promotes loyalty, reliability, productivity and continuous improvement. Please ask your Flexible Staffing Consultant how to enroll in this program.

Holiday Pay ~ Upon the completion of 2080 consecutive hours, you are eligible for 6 paid holidays: New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas Day. In order to receive payment for these holidays, you must have worked the day before and the day after. If the company's office with which you are currently assigned is not open, you must make yourself available to Mack & Associates for additional assignments on those days or you will no longer be eligible for holiday pay for that holiday. After completing 1040 consecutive hours, you are eligible for three paid holidays. The same stipulations, as noted above, still apply.

Vacation Pay ~ Upon the completion of 2080 consecutive hours, you are eligible for one week paid vacation (5 days). Your Flexible Staffing Consultant must approve this vacation prior to using it as well as the employer you are currently working with to determine if the requested time off will interfere with the assignment. The five days must be used consecutively and you must make yourself available to work the week before and the week after your requested time off. This benefit is only available while employed by Mack & Associates. Once you accept a Permanent Position or leave Mack & Associates employ you are no longer eligible to receive this benefit and any unused vacation days are not paid out.

Helpful Hints ~ Arrive promptly and ready for work. No personal phone calls unless absolutely necessary. Be friendly and have a sincere desire to help, you never know when a direct-hire position may become available. If you need help, don't be afraid to ask. Take initiative and think proactively. Last but not least, ask them what you can do to be the best flexible employee they've ever had!

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p.312.368.0677 f.312.368.1868  |  100 North LaSalle Street Suite 2110 Chicago, Illinois 60602